Question 1

Will inspectors accept these records?

Accepted Answer

Records are e-signed (eIDAS), timestamped, bound to the exact document version, and exportable as a complete evidence pack. That is the structure GDP asks for: kept records, assessed competence, evaluated effectiveness. We also give you the full audit log — the opposite of a black box.

Question 2

Does the AI invent training content?

Accepted Answer

Every generated question and statement carries a citation to the exact passage of your SOP or the GDP text it came from. Anything without a source doesn't ship. And nothing reaches staff before the RP approves it.

Question 3

We're a 3PL working under client SOPs. Does that work?

Accepted Answer

Yes — client mandates live in separated workspaces, each with its own document set, matrix and export.

Question 4

We have years of records in Excel.

Accepted Answer

Import your existing matrix; historical records are preserved as legacy entries so your history stays complete.

Question 5

Where is our data?

Accepted Answer

Hosted in the EU. Email delivery uses a US sub-processor under standard contractual clauses — the full list is in our privacy notice. DPA available.

Question 6

Is this an eQMS?

Accepted Answer

No. It does one job — training and competence records — and does it in an afternoon, not a validation project. It sits happily next to whatever else you run.

Question 7

What does cancelling look like?

Accepted Answer

Monthly plans, cancel anytime, full export of every record and signature before you go.

Data processing agreement

What it covers in practice